Refund & Returns Policy
Refund & Returns Policy
At Marinios IPTV, we are committed to delivering a fast, ultra-stable streaming experience. We back our Subscription IPTV USA services with a 7-Day Money-Back Guarantee to ensure complete peace of mind.
Our 7-Day Satisfaction Guarantee
We want you to test our IPTV Premium service completely risk-free. If you encounter technical issues that our 24/7 customer support team cannot resolve, you are fully eligible for a refund within 7 days of purchase. Before requesting a refund, we strongly encourage contacting our support team via WhatsApp Support so we can assist you with:
- Free technical setup for IPTV Fire Stick, IPTV Android, IPTV Apple TV, Smart TVs, and IPTV MAG boxes.
- EPG guide synchronization and player app configuration (IPTV Smarters, Tivimate, IBO Player).
- Server line re-routing to resolve ISP throttling or stream buffering.
Refund Eligibility & Conditions
A refund will be issued under the following conditions:
- Unresolved Technical Issues: If your Marinios IPTV line fails to connect or experiences continuous server outages, and our technical engineers are unable to resolve the issue within 24 hours of notification.
- Timeframe: Your refund request must be submitted within 7 calendar days from your initial purchase date.
- Speed Test Requirement: Because streaming in IPTV 4K and IPTV UHD requires adequate bandwidth, your internet connection must meet our minimum requirement of 15 Mbps download speed.
Non-Refundable Circumstances
Refunds will not be granted under the following circumstances:
- Requests made after the 7-day money-back period has expired.
- Connection issues resulting from an unstable local internet connection or lack of required bandwidth (under 15 Mbps).
- Purchasing an incorrect plan duration or changing your mind without letting support attempt initial line activation.
- Account suspensions due to policy violations, such as unauthorized account sharing or multi-device streaming beyond your plan limit.
How to Request a Refund
Requesting a refund is simple and fast. Follow these steps:
Provide Details
Provide your order details (Email address or Order ID) and briefly explain the issue.
Fast Processing
Verification takes 1-3 hours. Approved refunds process within 3-5 business days.
Contact Us
Have questions about our guarantee before subscribing? Reach out anytime: