Refund & Returns Policy

Refund & Returns Policy

At Marinios IPTV, we are committed to delivering a fast, ultra-stable streaming experience. We back our Subscription IPTV USA services with a 7-Day Money-Back Guarantee to ensure complete peace of mind.

If you encounter technical issues that our 24/7 customer support team cannot resolve, you are fully eligible for a full refund within 7 days of purchase.

🛡️ Our 7-Day Satisfaction Guarantee

We want you to test our IPTV Premium service completely risk-free. Before requesting a refund, we strongly encourage contacting our support team via WhatsApp Support so we can assist you with:

  • Free technical setup for IPTV Fire Stick, IPTV Android, IPTV Apple TV, Smart TVs, and IPTV MAG boxes.
  • EPG guide synchronization and player app configuration (IPTV Smarters, Tivimate, IBO Player).
  • Server line re-routing to resolve ISP throttling or stream buffering.

Refund Eligibility & Conditions

A refund will be issued under the following conditions:

  1. Unresolved Technical Issues: If your Marinios IPTV line fails to connect or experience continuous server outages, and our technical engineers are unable to resolve the issue within 24 hours of notification.
  2. Timeframe: Your refund request must be submitted within 7 calendar days from your initial purchase date.
  3. Speed Test Requirement: Because streaming in IPTV 4K and IPTV UHD requires adequate bandwidth, your internet connection must meet our minimum requirement of 15 Mbps download speed.

Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

  • Requests made after the 7-day money-back period has expired.
  • Connection issues resulting from an unstable local internet connection or lack of required bandwidth (under 15 Mbps).
  • Purchasing an incorrect plan duration or changing your mind without letting support attempt initial line activation.
  • Account suspensions due to policy violations, such as unauthorized account sharing or multi-device streaming beyond your plan limit.

How to Request a Refund

Requesting a refund is simple and fast. Follow these steps:

  1. Send a direct message to our support line via WhatsApp Support.
  2. Provide your order details (Email address or Order ID) and briefly explain the issue you encountered.
  3. Our team will verify your account details within 1 to 3 hours. Once approved, your refund will be processed back to your original payment method within 3 to 5 business days.

Contact Us

Have questions about our guarantee before subscribing? Reach out anytime: